1. Can I cancel my order and be refunded?
Yes. Please email your order cancellation request to firstname.lastname@example.org by 12noon the working day before your delivery.
Otherwise, a cancellation fee of MYR50 and/or 5% of the total order amount (whichever is higher) may apply.
For example, the scheduled delivery is Monday, 1 Sept 2017. The order must be cancelled on Friday before 12noon.
Refunds would take up to 14 working days to be processed, subjected to your credit card’s billing cycle.
2. How do I initiate a cancellation and/or refund?
Contact us at email@example.com and our eStore Assistant will review your case and guide you along. Please indicate your order number in your request.
3. What do I have to look out for if my request is approved?
You will receive an email from us within 1 to 2 working days. You would have to bear any delivery and handling charges which you may incur in the return or exchange of the product.